Refund policy

At ONA Cleaning Products, customer satisfaction is important to us.

• Returns are accepted only if the product is damaged, leaked, or incorrect at the time of delivery.
• Customers must report the issue within 24 hours of receiving the product.
• Products must be unused and in original packaging.
• No returns or refunds for used or opened products due to hygiene and safety reasons.
• Refunds (if approved) will be processed after inspection.